Refund policy
Returns & Refunds
We want you to feel confident trying Evernate. This policy applies to orders placed on evernate.com. Orders from Amazon, Well.ca or other retailers follow that retailer's return policy.
30-Day Satisfaction Guarantee (first bottle)
Trying an Evernate product for the first time and not happy with it? Contact us within 30 days of delivery and we'll refund the product price, even if the bottle is opened. You don't need to send it back.
- Applies to your first purchase of each product, one bottle per product per customer.
- Refunds cover the product price only, not shipping charges.
- Bundles and multi-bottle orders: the guarantee covers one bottle of each product.
Unopened products
Unopened, sealed products can be returned within 30 days of delivery for a full refund of the product price. Please contact us first for return instructions. Return shipping is the customer's responsibility unless the item was damaged or sent in error.
For safety and quality reasons, opened products cannot be returned or resold, except under the Satisfaction Guarantee above.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.
How to request a refund
Email info@evernate.com or call 1 (800) 741-9241 with your order number and the reason for your request. Approved refunds go back to your original payment method, usually within 5–10 business days.